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Return Policy

Your satisfaction is guaranteed.

If you are not satisfied with your purchase, please call Ray-Ban.com Customer Care at (866) 4RAYBAN for a Return Authorization (RA) number within 45 days of receipt of product.

The product must be returned within 30 calendar days of the issuance of the RA number. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that were included with the product.

If the item is returned in the original condition, we will exchange it or provide you with a refund based on your original method of payment. Returns that do not meet this condition may be subject to a restocking fee.

RETURN PROCESS

Follow these simple steps for a prompt refund:

1. Obtain a Return Authorization number by calling Customer Care at (866) 4RAYBAN; please have your invoice or packing list handy when placing the call.

2. Securely package item(s) in the original packaging (including any documentation, manuals, warranty information, registration, etc. that were received along with the product).

3. Include the packing list in the box & please write the RA number on the outside of package.

4. Please then contact ICS, the delivery courier responsible for Canada returns, at 1 888 799 3333 to initiate your return. Depending on your location, they will either be able to pick up the order from your house or you will be able to drop it off at one of their drop off locations.

5. Once your return is received and verified, we will credit you in the same form of the original payment for the price of the item(s) usually within 15 business days of receipt.

DISCLAIMERS

RETURN AUTHORIZATION (RA) NUMBER REQUIRED

All products being returned must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges (if any) are not refundable.

45-DAY RETURN PERIOD

You must request a Return Authorization number within 45 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

MISSING ITEM OR DAMAGED PRODUCT FEE

Additional fees may be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition).

Note: We only accept returns on items purchased from Ray-Ban.com. Items purchased from an Authorized Ray-Ban retailer must be returned to the place of purchase.

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).

HOW TO COMPARE?

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GET INSURANCE BENEFITS WITH EYEMED

To access your vision insurance, please fill in either your personal details or plan information.
For getting a reimbursement with insurance providers other than EyeMed, print and submit your receipt.
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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card

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Why are we asking you to accept Terms & Conditions?
You are now shopping at the new Ray-Ban.com, which features a set of new options to make your shopping experience even better! For this reason there are also new Terms & Conditions and privacy policy, updated in respect to the previous ones you agreed upon.